A human in the loop platform for your business.

Keep the routine work moving. Give the exceptions to someone.

You might be processing orders, responding to enquiries or reading invoices automatically. Most of it goes through. Then a detail does not match, a customer needs a different answer or a supplier does not respond.

hitl.ph helps you give those jobs a clear owner. Our employed team checks the information, follows your instructions and records the outcome. We agree what they can decide and what must come back to you.

• Check a document. Compare a document with the source information and your agreed checklist.
• Follow up by phone. Confirm a booking, chase a supplier or ask a customer for a missing detail.
• Check customer and business records. Resolve duplicates, incomplete records and details that do not match.
• Arrange a real-world check. Work out whether a photo or a physical check is needed to confirm a detail.
• Handle the exception. Review an unusual case, apply your policy and ask you when a decision needs your authority.

See practical examples, or share the setup guide with your IT provider if they want to understand the connection.

Start with one process you know well.

1. Show us the work. Walk us through one process, the systems you use, how often it runs and where your team keeps having to step in.
2. Agree who does what. Together we set the checking rules, decision limits, working hours and responsibilities. We involve your IT or automation provider where a connection is needed.
3. Start small and review it. Start with a defined piece of work. Check the quality, waiting times and time it gives back to your team before extending the arrangement.

Useful starting information includes a few ordinary cases, a few difficult ones, roughly how much work comes through and how quickly it needs attention. You do not need to arrive with a technical specification.

For example, a business might start with checking invoice exceptions. The team learns the matching rules, refers discrepancies to the right person and records what happened. That gives you something concrete to review before adding another process.

Built for businesses with work to get through.

Owners who keep becoming the fallback

The automation saves time, but the unfinished jobs still land on your desk. You need someone who knows the process and follows things through, so you can spend less of the day checking whether they happened.

Operations managers with a stretched team

There is enough regular work to need dependable support, but you do not want another hiring and supervision job. We employ and support the staff, with responsibilities agreed between your team and ours.

Businesses growing in Australia and New Zealand

You want a partner who understands your working day, communicates clearly and is comfortable with your business software. We have incorporations in Australia, New Zealand and the Philippines, with a delivery team in Balanga and management in New Zealand.

A working relationship, with a team behind it.

The useful part of a human in the loop platform is the arrangement behind the software: trained people, written instructions, clear authority and a manager to speak with when something needs attention.

We work with your existing IT or automation provider to agree how tasks reach the team and how results return. We confirm the supported connections before committing to a process.

For regular work, you can explore a dedicated person or a small team. If you want the concept explained first, read our guide to human in the loop.

Work out whether we are a good fit.

We are interested in businesses with a repeatable process and enough volume to benefit from an ongoing team. A good first conversation covers what is working, what needs attention and the result you want.

We then discuss the scope, working hours, access, responsibilities and fees. You have a clear arrangement to consider before anything starts.