hitl.ph Let’s talk

A real team behind your automation.

We work with businesses that have found useful ways to automate their work and now need dependable people to look after the parts that still need attention.

What we do

hitl.ph helps small and medium businesses in Australia and New Zealand put dependable people behind their automation. You may already use software to process enquiries, update records or prepare documents, but some work still needs checking, a phone call or a decision. Our team in Balanga, Philippines, works with your business rules and systems to handle those steps. Yoonet employs and manages the staff. We have incorporations in Australia, New Zealand and the Philippines, and work with you and your technology provider to agree the process, responsibilities and support your business needs.

Less work coming back to your desk

A process can save time overall and still leave your team chasing the awkward cases. Missing details, unanswered calls and unusual requests need someone to follow them through. We help you give that work a clear owner.

How the relationship starts

  1. Show us the work. Walk us through one process, the systems you use, how often it runs and where your team keeps having to step in.
  2. Agree who does what. Together we set the checking rules, decision limits, working hours and responsibilities. We involve your IT or automation provider where a connection is needed.
  3. Start small and review it. Start with a defined piece of work. Check the quality, waiting times and time it gives back to your team before extending the arrangement.

What the team can help with

Check a document

An invoice has been read automatically, but the total does not match the purchase order. A team member checks the source documents, records the difference and refers anything outside their authority to you.

Examples: Invoice and purchase order checks; Missing details in application forms; Checking AI-drafted customer letters; Comparing extracted information with the original document.

Follow up by phone

Your system has sent the reminders, but a delivery date is still unconfirmed. A team member makes the call, follows your instructions and records the outcome so the job can move on.

Examples: Booking confirmations; Supplier delivery follow-ups; Missing order information; Appointment changes.

Check customer and business records

Two customer records look like the same business, but the addresses differ. A person checks the available information against your rules before a record is merged or changed.

Examples: Duplicate customer records; Mismatched order details; Incomplete business records; Checking information copied between systems.

Arrange a real-world check

Sometimes a screen cannot tell the whole story. We can discuss a photo or physical check where it is practical to arrange. The location, permissions and person carrying it out need to be agreed first.

Examples: Photographic confirmation where available; Checking a reported condition; Confirming an item is present; Collecting evidence for an operational query.

Handle the exception

A customer asks for something outside the normal process. A team member reads the history, works within the authority you have agreed and records the reason for the decision. Decisions reserved for your manager stay with your manager.

Examples: Refund requests outside the usual rules; Customer issues needing a closer look; Approvals within agreed limits; Escalating a decision to the right person.

You can read more about the work we help with and staffing options.

Scope and fees

We agree the scope, staffing, working hours and fees with you after understanding the work. Contact ai@yoonet.io to discuss your requirements.

The starting point is the work you need done, the hours it needs attention and the responsibility involved. We talk that through with you so the arrangement is clear before you decide.

Clear responsibilities from the start

  • Your business: sets the policy, decision limits and desired outcome.
  • Our team: checks and completes the agreed work, records the result and raises anything outside its authority.
  • Working hours: Working hours and cover are agreed for your business, with Australian and New Zealand working days in mind.
  • Information access: We agree what information staff need, how they access it and the confidentiality arrangements before work begins. Share only the information needed for the task.

What you can expect

  • Properly employed people, with training, supervision and someone responsible for the work.
  • A team that learns your business rules and keeps a record of what was checked and decided.
  • Based in the Philippines, with New Zealand management and incorporations in Australia, New Zealand and the Philippines.
  • Comfortable working with automation and with the person who manages your business systems.
  • A practical starting point: one process, clear responsibilities and a review before expanding.

Who we work with

  • Owners of Australian and New Zealand SMEs with a regular flow of automated work that still needs checking
  • Operations managers whose team spends too much time following up exceptions and fixing incomplete work
  • Growing businesses that need dependable staff and supervision without setting up their own offshore operation
  • IT and automation providers helping those businesses connect their systems to a managed team

The company behind hitl.ph

Yoonet is an outsourcing company of around 130 specialists. Its delivery base is in Balanga City, Bataan, in the Philippines, and it is owned and managed from Dunedin, New Zealand. Yoonet has supported business operations for years. Through hitl.ph, its employed team helps businesses check automated work and manage the tasks that still need a person.

We have incorporations in Australia, New Zealand and the Philippines. We agree the relevant company and contracting arrangements with you before starting.

  • Our delivery team: Balanga City, Bataan, Philippines.
  • Management: Dunedin, New Zealand.
  • Yoonet: 130+ specialists across talent, technology, operations and people functions.

The people leading the team

  • Benjamin Carter — Founder (Dunedin, New Zealand)
  • Gavin Hodges — Managing Director — Finance & Legal (Dunedin, New Zealand)
  • Honey Calma — Managing Director — Balanga Operations (Balanga, Philippines)
  • Mildred Valentos — Head of Technology (Balanga, Philippines)
  • Sarah Manlapaz — Head of Talent (Balanga, Philippines)
  • Maureen Areño — Head of People & HR (Balanga, Philippines)

We want the growth of automation to create worthwhile careers in the Philippines. That means investing in the people who learn the process, exercise judgement and help the work improve.

Questions you might have

What is hitl.ph?
We help Australian and New Zealand businesses put people behind their automation. Our employed team checks information, follows up unfinished work and handles exceptions using rules agreed with you. This is called human in the loop support.
Who is this a good fit for?
A small or medium business with a regular flow of automated work and enough checking or follow-up to need dependable support. You may have outgrown doing it all yourself, without needing a large enterprise contract.
Do I need to understand AI or write code?
No. You need to know the business process and the result you want. We can work with you and your existing IT or automation provider on the technical connection.
Who does the work?
Staff employed and supported by Yoonet in Balanga, Philippines. We agree who is responsible for the work, who supervises it and what needs to come back to you.
Can you work with the software we already use?
Tell us which systems are involved. We review the available access and connections with your technology provider before confirming the arrangement. We do not assume every system can be connected in the same way.
What can your team check or follow up?
Examples include invoice details, customer records, AI-drafted messages, booking confirmations and cases outside your normal rules. We agree the instructions and decision limits for each type of work.
How much does it cost?
We agree the scope, staffing, working hours and fees with you after understanding the work. Contact ai@yoonet.io to discuss your requirements.
Can we start with one process?
Yes. A defined process gives both teams a useful starting point. We agree what good work looks like and review quality, workload and waiting times before deciding whether to expand.
Will you cover our working hours?
Working hours and cover are agreed for your business, with Australian and New Zealand working days in mind. We also agree what happens when a request arrives outside those hours.
Who makes the final decisions?
You set the policy and the authority staff have. We can check information and act within agreed limits. Anything beyond those limits goes to the person you nominate.
How is our information handled?
We agree what information staff need, how they access it and the confidentiality arrangements before work begins. Share only the information needed for the task.
Where is the company based?
Our delivery team works in Balanga, Philippines, with management in New Zealand. We have incorporations in Australia, New Zealand and the Philippines. We agree the contracting arrangement with you before starting.
How do we get started?
Email ai@yoonet.io with a short description of your business, the process you have automated and what still needs a person. You do not need a technical brief to start a conversation.

Tell us where the work gets stuck.

A short conversation about your business is a good place to start. Tell us what you have automated, what still needs checking and how often it happens.

You can email us directly at ai@yoonet.io.